Mọndé Mas · Crop Over 2026

MasqueraderExperience Survey

Thank you for making history with Mondé Mas. Our inaugural year was a success because you placed your confidence in us and chose to jump with our band. We are extremely grateful for your support, energy, and trust.

We would be grateful if you could take a few minutes to answer the following questions. Your honest feedback will help us build on our first-year success, prepare thoughtfully, and make the 2027 Mondé Mas experience even bigger and better.

Estimated completion time: 5–7 minutes • Responses will be used to improve the masquerader experience.

1. Discovery and Pre-Launch Communications

How effective were our communications before launch?

	Poor	Fair	Good	Excellent	N/A
Clarity of the band concept	PoorClarity of the band concept Poor	FairClarity of the band concept Fair	GoodClarity of the band concept Good	ExcellentClarity of the band concept Excellent	N/AClarity of the band concept N/A
Frequency of updates	PoorFrequency of updates Poor	FairFrequency of updates Fair	GoodFrequency of updates Good	ExcellentFrequency of updates Excellent	N/AFrequency of updates N/A
Timeliness of updates	PoorTimeliness of updates Poor	FairTimeliness of updates Fair	GoodTimeliness of updates Good	ExcellentTimeliness of updates Excellent	N/ATimeliness of updates N/A
Consistency across channels	PoorConsistency across channels Poor	FairConsistency across channels Fair	GoodConsistency across channels Good	ExcellentConsistency across channels Excellent	N/AConsistency across channels N/A
Ability to answer your questions	PoorAbility to answer your questions Poor	FairAbility to answer your questions Fair	GoodAbility to answer your questions Good	ExcellentAbility to answer your questions Excellent	N/AAbility to answer your questions N/A

Matrix / rating scale — select one response per row

2. Website Experience

How would you rate your experience on the Mondé Mas website?

	Poor	Fair	Good	Excellent	N/A
Ease of navigation	PoorEase of navigation Poor	FairEase of navigation Fair	GoodEase of navigation Good	ExcellentEase of navigation Excellent	N/AEase of navigation N/A
Clarity of information	PoorClarity of information Poor	FairClarity of information Fair	GoodClarity of information Good	ExcellentClarity of information Excellent	N/AClarity of information N/A
Costume images and descriptions	PoorCostume images and descriptions Poor	FairCostume images and descriptions Fair	GoodCostume images and descriptions Good	ExcellentCostume images and descriptions Excellent	N/ACostume images and descriptions N/A
Mobile experience	PoorMobile experience Poor	FairMobile experience Fair	GoodMobile experience Good	ExcellentMobile experience Excellent	N/AMobile experience N/A
Speed and reliability	PoorSpeed and reliability Poor	FairSpeed and reliability Fair	GoodSpeed and reliability Good	ExcellentSpeed and reliability Excellent	N/ASpeed and reliability N/A

Matrix / rating scale — select one response per row

What would make the website more useful or easier to use?

3. Band Launch and Band House

How would you rate the following?

	Poor	Fair	Good	Excellent	N/A
Band launch experience	PoorBand launch experience Poor	FairBand launch experience Fair	GoodBand launch experience Good	ExcellentBand launch experience Excellent	N/ABand launch experience N/A
Presentation of the band and costumes	PoorPresentation of the band and costumes Poor	FairPresentation of the band and costumes Fair	GoodPresentation of the band and costumes Good	ExcellentPresentation of the band and costumes Excellent	N/APresentation of the band and costumes N/A
Band house location and accessibility	PoorBand house location and accessibility Poor	FairBand house location and accessibility Fair	GoodBand house location and accessibility Good	ExcellentBand house location and accessibility Excellent	N/ABand house location and accessibility N/A
Welcome and service at the band house	PoorWelcome and service at the band house Poor	FairWelcome and service at the band house Fair	GoodWelcome and service at the band house Good	ExcellentWelcome and service at the band house Excellent	N/AWelcome and service at the band house N/A
Availability of information and assistance	PoorAvailability of information and assistance Poor	FairAvailability of information and assistance Fair	GoodAvailability of information and assistance Good	ExcellentAvailability of information and assistance Excellent	N/AAvailability of information and assistance N/A

Matrix / rating scale — select one response per row

What could we improve about the band launch or band house experience?

4. Costume Design and Selection

How would you rate the costume designs?

	Poor	Fair	Good	Excellent	N/A
Creativity and innovation	PoorCreativity and innovation Poor	FairCreativity and innovation Fair	GoodCreativity and innovation Good	ExcellentCreativity and innovation Excellent	N/ACreativity and innovation N/A
Overall design	PoorOverall design Poor	FairOverall design Fair	GoodOverall design Good	ExcellentOverall design Excellent	N/AOverall design N/A
Variety of options	PoorVariety of options Poor	FairVariety of options Fair	GoodVariety of options Good	ExcellentVariety of options Excellent	N/AVariety of options N/A
Representation of the Mondé Mas concept	PoorRepresentation of the Mondé Mas concept Poor	FairRepresentation of the Mondé Mas concept Fair	GoodRepresentation of the Mondé Mas concept Good	ExcellentRepresentation of the Mondé Mas concept Excellent	N/ARepresentation of the Mondé Mas concept N/A
Clarity of costume images and descriptions	PoorClarity of costume images and descriptions Poor	FairClarity of costume images and descriptions Fair	GoodClarity of costume images and descriptions Good	ExcellentClarity of costume images and descriptions Excellent	N/AClarity of costume images and descriptions N/A

Matrix / rating scale — select one response per row

What costume styles, features, or options would you like to see in 2027?

5. Mondé Mas Events

How would you rate the Mondé Mas events you attended?

	Poor	Fair	Good	Excellent	N/A
Event information	PoorEvent information Poor	FairEvent information Fair	GoodEvent information Good	ExcellentEvent information Excellent	N/AEvent information N/A
Venue and accessibility	PoorVenue and accessibility Poor	FairVenue and accessibility Fair	GoodVenue and accessibility Good	ExcellentVenue and accessibility Excellent	N/AVenue and accessibility N/A
Organization	PoorOrganization Poor	FairOrganization Fair	GoodOrganization Good	ExcellentOrganization Excellent	N/AOrganization N/A
Entertainment and atmosphere	PoorEntertainment and atmosphere Poor	FairEntertainment and atmosphere Fair	GoodEntertainment and atmosphere Good	ExcellentEntertainment and atmosphere Excellent	N/AEntertainment and atmosphere N/A

Matrix / rating scale — select one response per row

6. Ordering and Payment

How would you rate the ordering and payment process?

	Poor	Fair	Good	Excellent	N/A
Ease of placing your order	PoorEase of placing your order Poor	FairEase of placing your order Fair	GoodEase of placing your order Good	ExcellentEase of placing your order Excellent	N/AEase of placing your order N/A
Clarity of package and pricing information	PoorClarity of package and pricing information Poor	FairClarity of package and pricing information Fair	GoodClarity of package and pricing information Good	ExcellentClarity of package and pricing information Excellent	N/AClarity of package and pricing information N/A
Payment options	PoorPayment options Poor	FairPayment options Fair	GoodPayment options Good	ExcellentPayment options Excellent	N/APayment options N/A
Confirmation and receipts	PoorConfirmation and receipts Poor	FairConfirmation and receipts Fair	GoodConfirmation and receipts Good	ExcellentConfirmation and receipts Excellent	N/AConfirmation and receipts N/A
Support when assistance was needed	PoorSupport when assistance was needed Poor	FairSupport when assistance was needed Fair	GoodSupport when assistance was needed Good	ExcellentSupport when assistance was needed Excellent	N/ASupport when assistance was needed N/A

Matrix / rating scale — select one response per row

What could make ordering or payment easier next season?

7. Costume Collection

How would you rate the costume collection process?

	Poor	Fair	Good	Excellent	N/A
Advance collection information	PoorAdvance collection information Poor	FairAdvance collection information Fair	GoodAdvance collection information Good	ExcellentAdvance collection information Excellent	N/AAdvance collection information N/A
Location and accessibility	PoorLocation and accessibility Poor	FairLocation and accessibility Fair	GoodLocation and accessibility Good	ExcellentLocation and accessibility Excellent	N/ALocation and accessibility N/A
Check-in and verification	PoorCheck-in and verification Poor	FairCheck-in and verification Fair	GoodCheck-in and verification Good	ExcellentCheck-in and verification Excellent	N/ACheck-in and verification N/A
Wait time	PoorWait time Poor	FairWait time Fair	GoodWait time Good	ExcellentWait time Excellent	N/AWait time N/A
Organization and staff helpfulness	PoorOrganization and staff helpfulness Poor	FairOrganization and staff helpfulness Fair	GoodOrganization and staff helpfulness Good	ExcellentOrganization and staff helpfulness Excellent	N/AOrganization and staff helpfulness N/A

Matrix / rating scale — select one response per row

When did you collect your costume?

First collection day
Second collection day
Later / by arrangement
Someone or a concierge collected for me

8. Costume Quality and Fit

How would you rate your costume?

	Poor	Fair	Good	Excellent	N/A
Quality of materials	PoorQuality of materials Poor	FairQuality of materials Fair	GoodQuality of materials Good	ExcellentQuality of materials Excellent	N/AQuality of materials N/A
Quality of construction	PoorQuality of construction Poor	FairQuality of construction Fair	GoodQuality of construction Good	ExcellentQuality of construction Excellent	N/AQuality of construction N/A
Fit and comfort	PoorFit and comfort Poor	FairFit and comfort Fair	GoodFit and comfort Good	ExcellentFit and comfort Excellent	N/AFit and comfort N/A
Accuracy compared with what was advertised	PoorAccuracy compared with what was advertised Poor	FairAccuracy compared with what was advertised Fair	GoodAccuracy compared with what was advertised Good	ExcellentAccuracy compared with what was advertised Excellent	N/AAccuracy compared with what was advertised N/A
Value for money	PoorValue for money Poor	FairValue for money Fair	GoodValue for money Good	ExcellentValue for money Excellent	N/AValue for money N/A

Matrix / rating scale — select one response per row

Did you need an adjustment, repair, or missing item resolved?

No
Yes — resolved satisfactorily
Yes — partly resolved
Yes — not resolved

Please tell us more about any costume issue or support you received.

9. Swag Bag

How would you rate the 2026 swag bag?

	Poor	Fair	Good	Excellent	N/A
Usefulness of items	PoorUsefulness of items Poor	FairUsefulness of items Fair	GoodUsefulness of items Good	ExcellentUsefulness of items Excellent	N/AUsefulness of items N/A
Quality of items	PoorQuality of items Poor	FairQuality of items Fair	GoodQuality of items Good	ExcellentQuality of items Excellent	N/AQuality of items N/A
Variety of items	PoorVariety of items Poor	FairVariety of items Fair	GoodVariety of items Good	ExcellentVariety of items Excellent	N/AVariety of items N/A
Presentation	PoorPresentation Poor	FairPresentation Fair	GoodPresentation Good	ExcellentPresentation Excellent	N/APresentation N/A
Overall value	PoorOverall value Poor	FairOverall value Fair	GoodOverall value Good	ExcellentOverall value Excellent	N/AOverall value N/A

Matrix / rating scale — select one response per row

What would you most like to see included in the 2027 swag bag?

10. Arrival and Check-In

How would you rate your arrival experience before the jump?

	Poor	Fair	Good	Excellent	N/A
Pre-arrival instructions	PoorPre-arrival instructions Poor	FairPre-arrival instructions Fair	GoodPre-arrival instructions Good	ExcellentPre-arrival instructions Excellent	N/APre-arrival instructions N/A
Meeting location	PoorMeeting location Poor	FairMeeting location Fair	GoodMeeting location Good	ExcellentMeeting location Excellent	N/AMeeting location N/A
Check-in process	PoorCheck-in process Poor	FairCheck-in process Fair	GoodCheck-in process Good	ExcellentCheck-in process Excellent	N/ACheck-in process N/A
Wait time	PoorWait time Poor	FairWait time Fair	GoodWait time Good	ExcellentWait time Excellent	N/AWait time N/A
Welcome from the Mondé Mas team	PoorWelcome from the Mondé Mas team Poor	FairWelcome from the Mondé Mas team Fair	GoodWelcome from the Mondé Mas team Good	ExcellentWelcome from the Mondé Mas team Excellent	N/AWelcome from the Mondé Mas team N/A
Breakfast options	PoorBreakfast options Poor	FairBreakfast options Fair	GoodBreakfast options Good	ExcellentBreakfast options Excellent	N/ABreakfast options N/A

Matrix / rating scale — select one response per row

11. Road Experience

How would you rate the overall jump-up experience?

	Poor	Fair	Good	Excellent	N/A
Organization	PoorOrganization Poor	FairOrganization Fair	GoodOrganization Good	ExcellentOrganization Excellent	N/AOrganization N/A
Energy and atmosphere	PoorEnergy and atmosphere Poor	FairEnergy and atmosphere Fair	GoodEnergy and atmosphere Good	ExcellentEnergy and atmosphere Excellent	N/AEnergy and atmosphere N/A
Pace, route, and end point	PoorPace, route, and end point Poor	FairPace, route, and end point Fair	GoodPace, route, and end point Good	ExcellentPace, route, and end point Excellent	N/APace, route, and end point N/A
Support from the Mondé Mas team	PoorSupport from the Mondé Mas team Poor	FairSupport from the Mondé Mas team Fair	GoodSupport from the Mondé Mas team Good	ExcellentSupport from the Mondé Mas team Excellent	N/ASupport from the Mondé Mas team N/A
Overall road experience	PoorOverall road experience Poor	FairOverall road experience Fair	GoodOverall road experience Good	ExcellentOverall road experience Excellent	N/AOverall road experience N/A

Matrix / rating scale — select one response per row

How would you rate food, drinks, and road service?

	Poor	Fair	Good	Excellent	N/A
Food quality and variety	PoorFood quality and variety Poor	FairFood quality and variety Fair	GoodFood quality and variety Good	ExcellentFood quality and variety Excellent	N/AFood quality and variety N/A
Drink quality and options	PoorDrink quality and options Poor	FairDrink quality and options Fair	GoodDrink quality and options Good	ExcellentDrink quality and options Excellent	N/ADrink quality and options N/A
Availability of food and drinks	PoorAvailability of food and drinks Poor	FairAvailability of food and drinks Fair	GoodAvailability of food and drinks Good	ExcellentAvailability of food and drinks Excellent	N/AAvailability of food and drinks N/A
Helpfulness of runners	PoorHelpfulness of runners Poor	FairHelpfulness of runners Fair	GoodHelpfulness of runners Good	ExcellentHelpfulness of runners Excellent	N/AHelpfulness of runners N/A
Wait times for service	PoorWait times for service Poor	FairWait times for service Fair	GoodWait times for service Good	ExcellentWait times for service Excellent	N/AWait times for service N/A

Matrix / rating scale — select one response per row

How would you rate the entertainment?

	Poor	Fair	Good	Excellent	N/A
DJs	PoorDJs Poor	FairDJs Fair	GoodDJs Good	ExcellentDJs Excellent	N/ADJs N/A
Performers	PoorPerformers Poor	FairPerformers Fair	GoodPerformers Good	ExcellentPerformers Excellent	N/APerformers N/A
Music selection	PoorMusic selection Poor	FairMusic selection Fair	GoodMusic selection Good	ExcellentMusic selection Excellent	N/AMusic selection N/A
Sound quality	PoorSound quality Poor	FairSound quality Fair	GoodSound quality Good	ExcellentSound quality Excellent	N/ASound quality N/A
Overall entertainment	PoorOverall entertainment Poor	FairOverall entertainment Fair	GoodOverall entertainment Good	ExcellentOverall entertainment Excellent	N/AOverall entertainment N/A

Matrix / rating scale — select one response per row

How safe did you feel on the road?

Very safe
Safe
Unsafe
Very unsafe

Did you use the VIP experience?

If you used VIP, how would you rate it?

	Poor	Fair	Good	Excellent	N/A
Access and check-in	PoorAccess and check-in Poor	FairAccess and check-in Fair	GoodAccess and check-in Good	ExcellentAccess and check-in Excellent	N/AAccess and check-in N/A
Comfort and amenities	PoorComfort and amenities Poor	FairComfort and amenities Fair	GoodComfort and amenities Good	ExcellentComfort and amenities Excellent	N/AComfort and amenities N/A
Food and drinks	PoorFood and drinks Poor	FairFood and drinks Fair	GoodFood and drinks Good	ExcellentFood and drinks Excellent	N/AFood and drinks N/A
Service	PoorService Poor	FairService Fair	GoodService Good	ExcellentService Excellent	N/AService N/A
Overall value	PoorOverall value Poor	FairOverall value Fair	GoodOverall value Good	ExcellentOverall value Excellent	N/AOverall value N/A

Matrix / rating scale — select one response per row

received. and before

12. Cool-Down Experience

How would you rate the following?

	Poor	Fair	Good	Excellent	N/A
Overall cool-down experience	PoorOverall cool-down experience Poor	FairOverall cool-down experience Fair	GoodOverall cool-down experience Good	ExcellentOverall cool-down experience Excellent	N/AOverall cool-down experience N/A
Complimentary foot bath	PoorComplimentary foot bath Poor	FairComplimentary foot bath Fair	GoodComplimentary foot bath Good	ExcellentComplimentary foot bath Excellent	N/AComplimentary foot bath N/A
Complimentary personal massage	PoorComplimentary personal massage Poor	FairComplimentary personal massage Fair	GoodComplimentary personal massage Good	ExcellentComplimentary personal massage Excellent	N/AComplimentary personal massage N/A
Food and drinks	PoorFood and drinks Poor	FairFood and drinks Fair	GoodFood and drinks Good	ExcellentFood and drinks Excellent	N/AFood and drinks N/A
Ease of leaving the area	PoorEase of leaving the area Poor	FairEase of leaving the area Fair	GoodEase of leaving the area Good	ExcellentEase of leaving the area Excellent	N/AEase of leaving the area N/A

The post-jump cool-down included complimentary services such as a foot bath and personal massage.

MasqueraderExperience Survey

1. Discovery and Pre-Launch Communications

2. Website Experience

3. Band Launch and Band House

4. Costume Design and Selection

5. Mondé Mas Events

6. Ordering and Payment

7. Costume Collection

8. Costume Quality and Fit

9. Swag Bag

10. Arrival and Check-In

11. Road Experience

12. Cool-Down Experience

13. Overall Experience and 2027